Frequently Asked Questions
Ordering, payment, delivery, returns and sizing, answered in one place. If your question is not here, contact us and we will add it.
Everything you asked us this month
Add what you want to the cart, open the cart and choose checkout. Enter your delivery address, pick a shipping method and pay. A confirmation e-mail arrives within a few minutes; if it does not, check your spam folder before contacting us.
All major credit and debit cards, PayPal, and the wallets your device supports such as Apple Pay and Google Pay. Card details are handled entirely by our payment provider over an encrypted connection and are never stored on our servers.
Yes, as long as it has not been dispatched. E-mail us with your order number as soon as possible and we will amend or cancel it and refund you in full. Once a parcel has left us you will need to use the returns process instead.
Domestic standard delivery takes three to five working days and express one to two. International orders take seven to fourteen working days on standard and three to six on express. Full detail is on our Shipping Policy page.
We ship to most countries. Import duty and tax may apply on arrival and are payable by the recipient. If we cannot ship to your address, checkout will tell you before you pay.
Your dispatch e-mail contains a tracking link, and every order in your account shows its current status. Allow up to twenty-four hours for the first carrier scan to appear.
You have thirty days from delivery to request a return on unused items in their original packaging. Faulty, damaged or incorrect items are returned at our cost. See the Refund and Returns Policy for the full process.
Every product page has a size guide with measurements taken flat, plus a note on how that item fits. If you are between sizes we usually suggest the larger one. Message us with your measurements and we will recommend a size.
No, guest checkout is always available. An account simply saves your addresses, keeps your order history in one place and lets you use the wishlist across devices.
Select the heart on any product to save it. Your wishlist is kept in your browser as a guest and against your account once you log in, so it follows you between devices.
Yes. Digital gift cards are delivered by e-mail with a code that can be redeemed at checkout, are valid for twelve months and can be used across several orders until the balance runs out. Gift cards are non-refundable.
E-mail sahatraders.saha@gmail.com or use the form on our Contact Us page. We answer within one working day, Monday to Friday.
Still stuck?
Write to sahatraders.saha@gmail.com with your order number and we will pick it up from there.
