Frequently Asked Questions
Ordering, payment, delivery, returns and sizing, answered in one place. If your question is not here, contact us and we will add it.
Everything you asked us this month
Add what you want to the cart, open the cart and choose checkout. Enter your delivery address, pick a shipping method and pay. A confirmation e-mail arrives within a few minutes; if it does not, check your spam folder before contacting us.
All major credit and debit cards,UPI .
Yes, as long as it has not been dispatched. E-mail us with your order number as soon as possible and we will amend or cancel it and refund you in full. Once a parcel has left us you will need to use the returns process instead.
Domestic standard delivery takes three to five working days and express one to two. Full detail is on our Shipping Policy page.
You have thirty days from delivery to request a return on unused items in their original packaging. Faulty, damaged or incorrect items are returned at our cost. See the Refund and Returns Policy for the full process.
Every product page has a size guide with measurements taken flat, plus a note on how that item fits. If you are between sizes we usually suggest the larger one. Message us with your measurements and we will recommend a size.
Select the heart on any product to save it. Your wishlist is kept in your browser as a guest and against your account once you log in, so it follows you between devices.
Still stuck?
Write to
planet.clothingsales@gmail.com
with your order number and we will pick it up from there.
