Shipping Policy
How quickly we pack, who we ship with, what delivery costs and what happens if a parcel is delayed, lost or damaged.
Processing times
Orders placed before 2pm on a working day are usually packed and dispatched the same day. Orders placed later, at a weekend or on a public holiday leave on the next working day. During launches and sale periods packing can take up to three working days, and we say so on the website when that happens.
Domestic and international shipping
We ship domestically with tracked courier and postal services, and internationally to most countries. A short list of destinations is excluded because of carrier restrictions on liquids and aerosols; if we cannot ship to you, checkout will tell you before you pay.
Rates and free shipping
Standard domestic delivery is free on orders over fifty in the store currency, calculated on the order value after any discount and before tax and shipping.
| Service | Estimated delivery | Cost |
|---|---|---|
| Domestic standard | Three to five working days | 4.95, free over 50 |
| Domestic express | One to two working days | 9.95 |
| International standard | Seven to fourteen working days | From 14.95 |
| International express | Three to six working days | From 24.95 |
Rates are shown in the store currency and confirmed at checkout once your address is entered.
Tracking your order
You receive a dispatch e-mail with a tracking number as soon as your parcel leaves us. Tracking can take up to twenty-four hours to show its first scan while the carrier processes the parcel. You can also see every order and its tracking link in your account.
Delays
Weather, strikes, customs inspection and peak season can all add time to a delivery. If your parcel is more than five working days past its estimate, contact us and we will open an enquiry with the carrier and keep you updated until it is resolved.
Customs, duties and taxes
International orders may attract import duty, tax or a handling fee set by the destination country. Those charges are not included in our prices and are payable by the recipient. We declare every parcel accurately at its full value; we cannot mark an order as a gift or under-declare it. A refused parcel that returns to us is refunded less the shipping and any carrier charges.
Lost or damaged parcels
A parcel is treated as lost fifteen working days after dispatch domestically and thirty internationally. Once a claim is confirmed we send a replacement or a full refund, whichever you prefer. Report visible damage within seven days of delivery, with photographs of the item and the outer box, and we will replace or refund it at our cost.
Contact
Shipping questions: sahatraders.saha@gmail.com. Include your order number and, where relevant, the tracking reference.