Refund and Returns Policy
We want you to be happy with what you ordered. If something is not right you have thirty days to return it, and this page explains exactly how that works.
Return window
You have thirty days from the delivery date to request a return for any reason. Requests made after thirty days can still be considered where the item is faulty, because your statutory rights last longer than our voluntary policy.
Condition of items
Items must come back unused, in the condition you received them, with all tags, seals, inserts and original packaging. You may open a package to inspect an item the way you would in a shop, but items that have been used beyond that may receive a reduced refund reflecting the loss in value.
Items we cannot accept
For hygiene, safety and legal reasons the following cannot be returned unless they are faulty.
- Opened cosmetics, skincare and other sealed hygiene products.
- Pierced jewellery, underwear and swimwear without their hygiene seal.
- Perishable goods and anything past its use-by date.
- Personalised or made-to-order items.
- Digital downloads and gift cards.
- Clearance items marked final sale on the product page.
Common questions
Open your account and choose the order, or e-mail sahatraders.saha@gmail.com with your order number and the items you want to return. We reply with a return authorisation and the address to send to within one working day.
We inspect returns within two working days of arrival and issue the refund the same day it is approved. Your bank then takes a further five to ten working days to show the money, depending on your card issuer.
Always to the original payment method. If that card has expired or the wallet is closed we will arrange an alternative with you. Store credit is offered only if you ask for it.
Yes. Tell us the size or variant you want when you request the return. If the replacement is in stock we reserve it for you for ten days; if it is not, we refund you instead.
We do, whenever the item is faulty, damaged, incorrect or not as described. For a change of mind the return postage is yours, and we recommend a tracked service because we cannot refund a parcel that never arrives.
Contact us within seven days of delivery with a photograph of the item and the outer packaging. We send a replacement or a full refund, including all shipping costs, and we arrange the collection at our expense.
Contact
Returns team: sahatraders.saha@gmail.com. Please quote your order number in the subject line so we can find your order straight away.